Issuing Gift Cards Instead of Refunds for Cancelled Events Updated on March 19, 2020. This page contains information and instructions for using the new Refund to Gift Card feature to convert registration payments to electronic gift cards that can be used for any purchase online and in-person at Sales Station.
Webinar: Financial Reconciliation in Doubleknot In this video, Doubleknot explains the reconciliation process for customers using Stripe and transaction fees are deducted at the beginning of the next month. The process for customers where transaction fees are deducted from each individual transaction will be discussed in the next webinar.
BSA WEBINAR: Badge Management Features for Scout Camps Topics include how to:
* Create classes that fulfill requirements for multiple merit badges
* Assign instructors to merit badge classes
* Update group and individual attendance
* Update and view completed requirements
* View reports
BSA WEBINAR: 2021 Summer Scout Camps, Part 2 This webinar is the first in a series of webinars designed to help Boy Scout councils prepare for 2021 summer camps. Topics include:
* Registrant attributes
* Forms
* Building multiple weeks of camp
* Updating instructional text
WEBINAR: Boost Holiday Revenue with Gift Cards! Doubleknot gift cards are easy to create and manage! They can be used for any Doubleknot purchase including registrations, reservations, memberships, admissions and merchandise. Offering discounts on gift card purchase can incentivize value-conscious shoppers to buy them as gifts and even for personal use.
WEBINAR: Ask Us Anything! This webinar was recorded on November 10, 2020. It covers more than two dozen questions on a wide range of topics submitted to our support staff.
WEBINAR: Reopening Safely: Timed Admission, Contactless Check-in & More This webinar was recorded on April 30, 2020. How to use Doubleknot's reservation solution to manage timed-entry ticketing and other features related to safer reopening of admission-based organizations. Includes supplemental video.
WEBINAR: Administrator Basics 6 This webinar was recorded on February 13, 2020. Topics include:
* Discounts and promotions
* Price groups
* Payment schedules
WEBINAR: Administrator Basics 5 This webinar was recorded on February 11, 2020. Topics include:
* Creating and managing gift cards
* Event checkin, payments and donations with Sales Station
* Using Sales Station to streamline back-office tasks including handling offline payments and sending receipts
WEBINAR: Administrator Basics 4 This webinar was recorded on February 6, 2020. Topics include:
* Additional Q&A for Administrator Basics 3
* Online donations
* Custom donation acknowledgement letters
* Displaying a donation request at every checkout
* More in-depth information about reporting
WEBINAR: Administrator Basics 3 This webinar was recorded on February 4, 2020. Topics include:
* Setting up and using categories
* Copying events
* Copying and moving registration forms
* Using Communications Center
* Understanding event reports
WEBINAR: Administrator Basics 2 This video was recorded on January 30, 2020. Topics include:
* Registration forms
* Billing reminders
* Posting payments
* Issuing refunds
* Cancelling a registration
* Editing a registration
WEBINAR: Administrator Basics 1 This webinar was recorded on January 28, 2020. Topics include:
* Setting up financial accounts
* Configuring calendar activity events
* Understanding registrant types
* Using registrant attributes to collect exactly the data you need
* Working with waitlists
* Testing events
WEBINAR: Expanding Effective Doubleknot Use Throughout Your BSA Council This webinar was recorded on September 24, 2019. Topics include:
* Sales Station features and benefits for councils including walkups,updates, donations and more
* Powerful event management features including tickets, attributes, discounts, instructions, auto fill, categories and notifications
* How to use categories to publish events and activities
* Copying and importing events
WEBINAR: New Features in Donations and Membership Management This webinar was recorded on September 10, 2019. Topics include:
* Recurring donations from a visitor's perspective
* Automatic membership renewals
* Enabling recurring donations
* Personalized donation acknowledgement letters
* Payment notifications for monthly gifts
* Enabling tribute donations
WEBINAR: New Sales Station Features and Enhancements (August 2019) This webinar was recorded on August 6, 2019. Topics include:
* Sales Station: Support for custom button sizes and colors
* Sales Station: New checkin options
* Sales Station: New "Today" button that displays the current day's events
* New: Recurring donations
* New: Automatic membership renewals including notifications
WEBINAR: Streamlining Summer Daycamp Programs Doubleknot offers a complete suite of tools to simplify every aspect of camp registration, check-in and reporting for your organization and for your participants and families.
